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Returns

 

We strive for excellence and customer satisfaction. That's why we stand behind our products with a 100% manufacturer guarantee return policy. Should it be necessary for you to return an item that you purchased from us, you may return the item for a refund if the following parameters are met. 

  • For a return please contact us at tickets@autolightpros.com and receive a Return Merchandise Authorization (RMA) number.
  • Within 30 days of the item being delivered only if the item is in its original packaging and in resalable condition. 
  • All installation or incidental fees are non-refundable
  • Defective or damaged items may qualify for a 100% refund.
  • All returned items which are not defective or damaged will be subject to a 30% restocking fee.
  • We accept returns only on items which are defective or damaged. Any item neither defective nor damaged during shipment is not subject to return or refund. 
  • We cannot accept C.O.D. shipments. 
  • For your protection, we suggest all returns be sent back to us through a traceable carrier such as UPS, FedEX or USPS.
  • If an item arrives damaged, it must be reported to us immediately.
  • Please allow 10 business days after receipt in our warehouse for your return to be processed.
  • All parts include a manufacturer warranty, subject to the requirements of the part's manufacturer.

Shipping and Tax Policy

Our shipping and sales tax policy is as follows:

  • We offer free ground shipping to the lower 48 continental United States.
  • Shipping fees will be incurred on items shipped to Hawaii, Alaska, U.S. Territories and International locations
  • Shipping fees will be incurred on items less than $75.
  • Expedited shipping options are available and will include an additional fee.
  • Expedited shipping fees are determined by the weight of the items and the shipping address.
  • Our primary shipping carriers are UPS, FedEx and USPS. However, we may use other carriers as needed.